Frequently Asked Questions
Yes, the product you receive will match the item displayed in the picture. We make sure that our images are accurate representations of the actual products, including design, color, and features. However, please note that minor differences may occur due to lighting, screen display settings, or slight variations in manufacturing. If you feel the product you received differs significantly, please contact us, and we’ll be happy to assist you.
After completing your purchase, a sales receipt will be emailed to you at the address you provided during checkout. You can also view and download your receipt by logging into your account on our website. Once logged in, navigate to the Order History or My Orders section, where you can find and access the receipt for any past orders. If you need additional help retrieving your receipt, feel free to contact our customer support team.
To return an item, follow these simple steps:
Contact Customer Support: Reach out to our customer service team via email or use the contact form on our website to initiate a return. Be sure to include your order number and the reason for the return.
Receive Return Authorization: Once your return request is approved, you will receive a return authorization number and detailed instructions on how to send the item back.
Prepare Your Item for Return: Ensure the product is unused, undamaged, and in its original packaging. Include any accessories, manuals, and the return authorization form inside the package.
Ship the Item: Use a trackable shipping method to return the item to the address provided in the return instructions.
Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days. Refunds will be credited to your original payment method.
We do our best to restock popular items that are marked as “out of stock.” However, restocking depends on the availability from our suppliers and the demand for the product. If an item you want is currently unavailable, we recommend checking back periodically or signing up for restock notifications on the product page. Once the item is back in stock, you'll receive an email alert. If you're unsure, feel free to contact our customer service team for more information about specific product restocking timelines.
ThoseGoods is an online store offering a curated selection of tech gadgets and stylish accessories such as dash cameras, smartwatches, earbuds, leather bags, and jewelry. We are committed to providing high-quality products and excellent customer service.
You can reach our customer support team by emailing admin@thosegoods.com or filling out the contact form on our website. We aim to respond as soon as possible to assist with any inquiries.